Terms of Sale
English version provided for information. The French version (CGV) prevails in case of discrepancy. French law applies.
Article 1 — Purpose, parties and definitions
These Terms of Sale govern the distance sale of the software licences and services offered by Florin Livada (sole trader, SIRET 44198112300025, Castellane 04120, France), via livada.io (“the Seller”). Any order entails full acceptance of these Terms by “the Customer”.
Definitions: “Business customer” = a person acting for purposes within their commercial, craft, professional or agricultural activity. “Consumer / non-professional” = within the meaning of the French Consumer Code. Some clauses apply differently depending on the Customer's status (see art. 13).
Article 2 — Products and services
WordPress plugin licences and associated services, in particular: Livada SEO, Livada Cookies Consent, Livada Connect (annual licences); Livada Cockpit (SaaS subscription); Livada Edge SEO (reverse-proxy optimisation service, monthly subscription per site — see Edge annex); Bundles (notably SEO + Cookies); Livada Radar and Livada Autopsie (free tools, see art. 11). Essential characteristics are described on the product pages.
Article 3 — Prices
Prices in euros, VAT not applicable — art. 293 B of the French Tax Code (basic exemption). Subject to change; the applicable price is the one displayed at the time of order. Price schedules (including the Edge volume-based pricing) appear on the product pages and constitute price conditions within the meaning of art. L441-1 of the French Commercial Code.
Taxes. As sales are collected through Lemon Squeezy (Merchant of Record), it collects and remits, where applicable, the VAT/taxes due according to the Client's country at the time of payment, regardless of the Seller's tax regime (the basic VAT exemption, Art. 293 B, has no bearing on the tax handled by the platform).
Article 4 — Payment and default
Payment via Lemon Squeezy (Merchant of Record, which invoices as reseller); no banking data is stored by the Seller. Due at order (one-off purchase) or per instalment (subscription). In the event of default, rejection or chargeback, the Seller may suspend or terminate access to the product/service as of right, without refund, without prejudice to the recovery of sums due.
Article 5 — Delivery
Delivery by email immediately after payment validation: licence key and/or access to the service, download link where applicable, documentation.
Article 6 — Licence and intellectual property
The Seller (or its licensors) remains the sole owner of all intellectual property rights in the Livada software, services, trademarks and content. The Customer receives a personal, non-exclusive, non-assignable and non-transferable licence, for the duration of the subscription, limited to the scope (number of sites/domains) of the plan subscribed. The following are strictly prohibited: resale, redistribution, sharing, making available to third parties, decompilation, reverse engineering (save mandatory legal cases), circumvention of licensing measures. Any breach entails termination as of right without refund.
Article 7 — Customer's obligations and warranties
The Customer warrants: (a) to provide accurate information; (b) to be the owner of, or duly mandated for, the sites/domains and content concerned, and to hold the necessary rights (including to route a domain's traffic through a third party for Edge); (c) lawful use (content not unlawful, infringing or misleading) compliant with these Terms; (d) to assume regular backup of its site/data before any installation or update of a Livada plugin/service; (e) to configure and operate the product under its own regulatory responsibility (in particular: for Livada Cookies Consent, the Customer remains responsible for its GDPR/ePrivacy compliance — Livada provides a tool, not legal advice); (f) when acting for third parties (agencies/resellers), to have obtained their authorisations and concluded the required contracts (including, for data, the DPA), the Customer standing surety for their compliance.
Article 8 — Indemnification and third-party claims
The Customer indemnifies and holds the Seller harmless against any claim, action, judgment, damage and cost (including reasonable defence costs) from a third party arising from: the Customer's content or domain, unauthorised or unlawful use, a breach of the warranties in art. 7, or the Customer's failure to meet its personal-data obligations towards its own clients/visitors.
Article 9 — Nature of obligations: best-effort, no result guarantee
Livada products and services constitute a best-effort obligation. The Seller guarantees no result in terms of search ranking (Google or any engine), traffic volume, or citation by AI systems — such results depending on third-party factors beyond its control.
Article 10 — Availability, maintenance and third-party dependencies
The Seller uses reasonable means of availability without guarantee of uninterrupted service, save for an Enterprise offer with a separate SLA. It may carry out maintenance interruptions and evolve features; experimental (beta) functions are provided “as is”. The Seller is not liable for the acts, changes, unavailability or decisions of third parties on which the service depends (notably Google and its algorithms, Cloudflare, Shopify, Lemon Squeezy, Brevo, AI model providers), nor for interruptions of the Customer's origin site. For Edge, the service is designed “fail-open” (traffic is relayed to the origin site if optimisation is unavailable — the essential obligation of relay is preserved, art. 1170 Civil Code).
Article 11 — Free tools (Radar, Autopsie)
Free tools are provided “as is”, without warranty of any kind nor any availability or accuracy commitment, for information only. No liability of the Seller may result from their use, to the extent permitted by law.
Article 12 — Term, renewal, termination
Subscriptions renew tacitly by period. The Customer may terminate at any time (customer area or email); effective at the end of the current period, without penalty or pro-rata refund (save the warranty in art. 14). Where the Customer is a consumer/non-professional, they benefit from information on non-renewal (art. L215-1 Consumer Code) and may terminate free of charge as from renewal absent compliant information. The Seller may suspend or terminate as of right, without refund, in the event of the Customer's breach (non-payment, unlawful use, licence violation, security breach).
Article 13 — Liability (two tiers)
13.1 — Towards the business customer. Save for gross negligence or wilful misconduct, the Seller's liability is excluded for any indirect or immaterial damage (loss of revenue, traffic, data, customers, image) and, all causes combined, capped at the total sums actually paid by the Customer for the relevant product/service over the twelve (12) months preceding the triggering event.
13.2 — Towards the consumer / non-professional. These Terms do not limit or exclude mandatory legal rights, in particular the legal guarantee of conformity of digital content and services (art. L224-25-12 ff. Consumer Code) and the right to compensation; no provision hereof may be construed as derogating therefrom.
Article 14 — Right of withdrawal and commercial guarantee
“Satisfied or refunded” 14-day commercial guarantee from the purchase (full refund on request to contact@livada.io), distinct from legal rights. Withdrawal (consumer): 14-day statutory period (art. L221-18); as digital content/service performed immediately, the Customer expressly requests performance before the end of the period and acknowledges losing the right of withdrawal once the service is fully performed (art. L221-28), this waiver being collected at order and confirmed on a durable medium (art. L221-13). The business Customer does not benefit from the statutory right of withdrawal.
Article 15 — Force majeure
Neither party is liable for a failure due to force majeure within the meaning of art. 1218 of the Civil Code (including third-party network/provider failures, cyberattacks); obligations are suspended for its duration.
Article 16 — Personal data
Processing governed by the Privacy Policy. For Edge (and any processing carried out on the Customer's behalf), the Seller acts as a processor within the meaning of the GDPR; the conditions are governed by the Data Processing Agreement (DPA) concluded separately, which prevails for personal data.
Article 17 — Amendments
The Seller may amend these Terms; the applicable version is the one in force at the date of order. For subscriptions, amendments are notified and enforceable upon renewal.
Article 18 — Mediation, governing law and jurisdiction
French law. Dispute: amicable resolution sought; the consumer may use a consumer mediator free of charge (details on request to contact@livada.io) and bring proceedings before the court of their choice under applicable rules; between businesses, the commercial court of the Seller's registered seat has jurisdiction, subject to public-policy rules.
Annex — Livada Edge SEO
Specific conditions for the Livada Edge SEO service. They supplement the articles above; in case of conflict regarding the Edge service, this annex prevails.
E.1 — Purpose and nature of the service
Livada Edge SEO is a visibility optimisation service (search ranking and visibility with answer/AI engines) provided in reverse-proxy mode via Cloudflare for SaaS infrastructure. Traffic of the domain(s) designated by the Customer transits through this infrastructure, which automatically inserts, server-side, optimisation elements (structured data, tags, indexing files) without modifying the Customer's CMS and without requiring access to it. The service is a best-effort obligation (see art. E.7).
E.2 — Price and payment conditions
The service is provided as a monthly subscription per domain (“site”), with volume-based degressive pricing:
- 1 to 9 sites: €59 / site / month;
- 10 to 29 sites: €39 / site / month;
- 30 sites and over: on quotation (“Scale” offer / managed account).
The publisher is under the VAT basic exemption (art. 293 B). Payment and invoicing are operated by Lemon Squeezy (Merchant of Record), which acts as reseller, issues the invoice and handles applicable taxes by Customer country. Payment is due at subscription then at each monthly instalment.
E.3 — Set-up; Customer's role on DNS
Activation requires the Customer to create themselves, on their DNS service/registrar, the records indicated in their console (a CNAME record to the Edge entry point and one or more TXT validation records). Livada never takes, manages or is delegated the Customer's DNS; no nameserver delegation occurs. The service is active only once these records are correctly set and the certificate issued.
E.4 — Customer's obligations and warranties
The Customer warrants: (a) that it owns the added domain(s), or is duly mandated; (b) that it has the right to route their traffic through a third-party provider; (c) when acting for third parties (notably agencies / resellers), that it has obtained the necessary authorisations from its own clients and concluded the required contracts, including on personal-data protection (see art. E.8). The Customer stands surety for compliance by the end beneficiaries. The Customer indemnifies Livada against any third-party claim arising from a breach of these warranties.
E.5 — Availability, continuity and “fail-open” design
The service interposes itself in the Customer's site distribution chain. It is designed “fail-open”: if the optimisation function is unavailable, traffic is relayed to the Customer's origin site as is (the service does not substitute an error page for the site). Livada uses reasonable means to ensure continuity, without guarantee of uninterrupted availability outside an Enterprise offer with a separate SLA. The Customer remains responsible for the availability and proper functioning of its origin site; if the origin is unavailable, the service cannot serve it.
E.6 — Term, renewal and termination
The subscription is for one month, tacitly renewable for successive one-month periods. The Customer may terminate at any time from their area or by email; termination takes effect at the end of the current period, without penalty, the service remaining accessible until then. Per art. L215-1 Consumer Code, where the Customer is a consumer or non-professional, they are informed that they may decline renewal and terminate free of charge as from renewal if the required information was not delivered within the legal time limits.
E.7 — 14-day commercial guarantee; right of withdrawal
Commercial guarantee. Livada offers a “satisfied or refunded” 14-day guarantee from subscription: on simple request to contact@livada.io within this period, the subscription is fully refunded. This commercial guarantee is distinct from and more favourable than the legal rights below and does not replace them.
Right of withdrawal (consumers/non-professionals only). A buyer who is a consumer has a 14-day statutory withdrawal period (art. L221-18). As a digital service/content performed immediately, excluding the right of withdrawal requires three cumulative conditions (art. L221-28 Consumer Code): (1) the Customer expressly requests performance before the end of the period; (2) they expressly acknowledge losing the right of withdrawal once the service is fully performed; (3) the Seller confirms this agreement on a durable medium (art. L221-13). These three elements are collected and confirmed at subscription (acceptance checkbox + timestamped confirmation email). The business Customer acting within its activity does not benefit from the statutory right of withdrawal (but benefits from the commercial guarantee above).
ℹ️ Articulation with the “online withdrawal function” (art. L221-21 Consumer Code, ordinance no. 2026-2, in force 19/06/2026). Any professional concluding at a distance, via an online interface, contracts opening a right of withdrawal to a consumer must provide a dedicated, free function. Where the waiver of the three conditions above is validly collected, the contract no longer opens a right of withdrawal and is outside this obligation.
E.8 — Personal data (reference)
For the performance of the service, the traffic of the Customer's site visitors transits through the Edge infrastructure. In this respect, Livada acts as a processor within the meaning of the GDPR, on behalf of the Customer (controller). The conditions of this processing are governed by the Data Processing Agreement (DPA) concluded separately, which prevails over these Terms for personal data. Livada does not retain visitor data beyond the necessary transit.
E.9 — Liability
The service is a best-effort obligation: Livada guarantees no result in search ranking, positioning in Google or search engines, or citation by AI systems (factors depending on third parties and beyond Livada's control). Livada's liability cannot be engaged for indirect or immaterial damage (loss of revenue, traffic, data, image). In any event and save for gross negligence or wilful misconduct, Livada's total liability, all causes combined, is capped at the sums actually paid by the Customer for the Edge service over the twelve (12) months preceding the triggering event.
E.10 — Force majeure, governing law, disputes
These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution; failing that, for the business Customer, the commercial court of the publisher's registered seat has jurisdiction (subject to public-policy rules); for the consumer, they may use a consumer mediator free of charge and bring proceedings before the court of their choice under applicable rules. Force majeure within the meaning of art. 1218 Civil Code.
Last updated: 20 June 2026